Privacy Policy

A. Information you provide

• Identity & contact information: name, email, phone number, date of birth (if required), government ID details (if required for age/verification), and emergency contact (optional).
   
• Reservation and rental details: rental date/time, bike selection, duration, add-ons, and acknowledgment of rules/waivers.
   
• Payment information: payment card details are typically processed by our payment processor; we receive limited payment information such as payment status, tokenized card references, and billing ZIP/postal code (depending on processor).
   
• Communications: messages you send to support, reports of incidents, and feedback.
   

B. Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages/screens viewed, timestamps, referring URLs, and cookies or similar technologies.
   
• Location data: if you enable location permissions, we may collect approximate or precise location to support theft prevention, safety, and rental operations.
   

C. E-bike and ride-related data
Depending on the equipment used, bikes may generate:

• Trip metrics: start/end times, distance, speed, battery level, route, and diagnostic data.
   
• Security and recovery data: last known location, lock/unlock events, tamper alerts.
   
• Incident/safety data: crash indicators (if supported), maintenance flags.
   

Note: Some bikes and locks may be made by third-party manufacturers. Their devices may collect data under their own terms; we limit our use to Program operations, safety, and service improvement.
 

We use information to:

• Provide the Services: create and manage rentals, verify eligibility, process transactions, provide access/unlock, and deliver customer support.
   
• Safety and security: detect fraud, prevent theft, enforce rules, respond to emergencies/incidents, and maintain insurance documentation where applicable.
   
• Operations and maintenance: bike readiness checks, repairs, fleet optimization, and diagnostics.
   
• Communications: send confirmations, receipts, operational messages (e.g., bike return reminders), and support responses.
   
• Improve and develop: analyze usage trends, improve the rental experience, and build new features.
   
• Legal and compliance: comply with legal obligations, resolve disputes, and enforce agreements.
   

We do not sell your personal information.

We may share information with:

• Participating Properties (Hotels/Resorts): limited data needed to support the Program at the Property (for example: your name, rental status, and confirmation that a rental occurred). Properties do not receive your full payment card data.
   
• Service providers and vendors: payment processors, cloud hosting, customer support tools, analytics, mapping, bike/lock technology providers, maintenance partners, and communications platforms—only as needed to provide Services.
   
• Insurance and claims: insurers, adjusters, and legal counsel in connection with claims, incidents, or disputes.
   
• Law enforcement / authorities: when required by law, legal process, or to protect safety, rights, and property.
   
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
   

We may use cookies, pixels, and similar technologies to:

• remember preferences,
   
• keep you signed in (if applicable),
   
• understand usage and performance,
   
• detect fraud and protect accounts.
   

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

We keep information only as long as necessary for:

• providing the Services,
   
• complying with legal, tax, accounting, and insurance obligations,
   
• resolving disputes and enforcing agreements,
   
• security and fraud prevention.
   

Retention periods vary by data type and legal requirements. We may de-identify or aggregate data and retain it for analytics and Program improvement.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
   
• Correct inaccurate information
   
• Delete your information (subject to legal/legitimate retention needs)
   
• Opt out of marketing communications (operational messages may still be sent)
   
• Limit or object to certain processing (where applicable)
   
• Data portability (where applicable)
   

To request any of the above, contact us at [privacy@yourdomain.com]. We may verify your identity before fulfilling requests.

Our Services are not intended for children under [18] . If we learn we collected personal information from a child without proper consent, we will delete it.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you use the Services outside the country where our servers or vendors are located, your information may be transferred and processed in other countries that may have different data protection laws.

The Services may link to third-party websites or use third-party services (including payment processors, mapping, bike/lock providers). Their privacy practices are governed by their own policies. We encourage you to review them.

We may update this Privacy Policy from time to time. We will post the updated version with a new “Effective Date.” Material changes may be communicated via the Services or email.

For questions or requests about this Privacy Policy, contact:
hotel e-bike inc.
Email: hotelebikerental@gmail.com